SHIPPING
Shipping Within Australia
THE UPSIDE believes in a joyful, leisurely pace when it comes to sunset aperitifs, shavasana and long walks by the sea...rest assured, this cruisy approach does not apply to our shipping times. We offer free standard shipping on all orders and express shipping for $10.
Standard delivery times are 3 - 5 business days from collection.
Express delivery time are 1 - 3 business days from collection.
Please note: during busy periods or sale, there may be some delays.
THE UPSIDE reserves the right to make changes to shipping rates and carriers at anytime without notice. This includes waiving or discounting shipping rates at any given time.
If you have any questions please contact us on customerservice@theupsidesport.com.
Shipping Internationally
From our Bondi home to the big, wide world...
Please be aware that International Orders may experience delays due to COVID-19.
For orders over $150, THE UPSIDE offers free express shipping to most countries using DHL Express. Orders under this amount will incur a flat rate of $20. This includes both trackable and non-trackable shipping services, depending on your location.
Depending on an order’s final destination, we expect delivery to take between 2 - 5 business days. On occasion, parcels may be held up in customs which can lead to delays in delivery.
While we are always striving to offer the best possible customer service, THE UPSIDE cannot take responsibility for matters beyond our control i.e. customs delays, local taxes and duties that may apply. The onus is on our customer to be aware of any taxes or duties they may be liable for upon delivery of the order. THE UPSIDE is unable to advise on, or have any control over these customs charges.
Please be aware that once an order has been booked and packed, it is not possible to redirect or cancel shipments.
For further information on customs and duties, we recommend contacting your local customs office.
Changes To Your Order
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
RETURNS
Returns and Exchanges Policy
Life is too short to be half-hearted about what you do, who you love or what you wear. As much as possible, we want to ensure you feel good about and in the purchases you make with THE UPSIDE.
As such, we will happily exchange, credit or refund all full price items within 30 days from purchase date. This policy is conditional so please take the time to note the below:
— Returned garments must be accompanied by the original receipt or gift receipt and in original sale condition (the garment must not have been worn, washed or altered). Swing tags must also be attached to be eligible for return.
— All swimwear must be tried on with undergarments. When returning swimwear, the hygiene strip must be intact with no signs of having been removed. Swimwear returns will be refused should they indicate signs of wear, alteration or having been laundered.
Please be aware that any items purchased as part of a Sale, Flash Sale & Warehouse Sale promotion (including holiday gift boxes) are final sale and are not eligible for return or refund.
What If My Item Is Faulty?
At THE UPSIDE we pride ourselves on our quality construction and premium fabrications but in production, as in life, mistakes can be made. In this rare instance:
We will gladly replace or refund faulty items, subject to availability.
Faulty items can only be returned to The Upside online store if they were purchased from the online store. Garments purchased through any other retailer must be returned to them.
Should you have a problem with your garment, please contact customerservice@theupsidesport.com.
How Do I Return an Item?
Please note: Customers are responsible for all shipping costs on returned goods - except in the case of faulty goods or incorrect supply.
To ensure we can process your return please check the following:
— You ordered from THE UPSIDE online store.
— All swing tags are still attached.
— Swimwear garments have the hygiene strip in place.
— Item/s have not been worn or washed, and are in original, clean condition. In the interests of hygiene, please ensure that swimwear is tried on over your own underwear - we may refuse returns where it is clear this precaution has not been taken.
Please click here to download THE UPSIDE Returns/Exchange Form.
Refunds will be processed to the original payment method within 2 business days of THE UPSIDE receiving the returned item/s.
What If I Receive the Wrong Item?
If you received an item that you did not order, please email us at customerservice@theupsidesport.com so we can resolve this for you.
GIFT CARDS
Information
Sometimes the smallest gestures can mean the most. At THE UPSIDE, we wholeheartedly believe in the beauty, power and karma of giving...
THE UPSIDE Gift Cards are an eVoucher that can be loaded with any amount between $50 and $1,000.
Simply select your preferred amount along with the lucky recipient’s email address and we will deliver that little gesture of love direct to their inbox.
Please note that this is a non-refundable purchase and is valid for 36 months from purchase date.
GARMENT CARE
Information
Whilst garment care may vary from style to style, following these general rules will ensure the best care for your clothes for years to come.
— Cold machine wash with similar colours, wash inside out.
— Do not soak, bleach or wring.
— Hang dry in shade.
— Do not tumble dry.
— Do not iron on prints or trims.
— Do not Dry Clean.
Please refer to Garment Care information on specific product pages for detailed instructions should they differ from those listed above.